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Return Procedures & Process

Return Procedures & Process

100% Satisfaction Guarantee We pride ourselves in guaranteeing your complete satisfaction with every purchase you make from EPIC Business Essentials. You may request a Return Authorization for most products within 30 days from the original date of purchase for an exchange or for a full refund and credit.

Certain Return exclusions and exceptions are noted below:

Condition of merchandise All returns must be received by EPIC Business Essentials in resalable condition with all original packing materials, parts and accessories intact and in new condition. EPIC Business Essentials reserves the right to deny any return or exchange or credit if a product is not in original/resalable condition.

Damaged merchandise or incorrect shipment must be reported within 10 days Merchandise should be inspected at time of delivery. Shipments received with any visible damage to the contents or packing materials should be noted on the delivery receipt or Bill of Lading at the time of delivery. You may also choose to refuse a shipment with obvious damage.

Restocking charge for returns processed after 30 days All returns must be requested within 30 days to avoid a restocking charge as follows:

  • 1-30 days 0%
  • 30-60 days 15%
  • 61+ days no return after 60 days

Special Order, Custom Items and Manufacturer Direct Special and custom items are only returnable in the event of a manufacturers defect or incorrect shipment. These items include custom stamps, food, dated goods and items not normally stocked but special ordered from the manufacturer.

How to return product to EPIC Business Essentials

In order to process your return in the most efficient and accurate manner please complete the EPIC Business Essentials Return Request found by clicking on the Order History / Returns Requests in the My Quick Links.

  • Using the Order History search choose the order and items to be returned and complete the information to submit your request to your servicing dealer.
  • Or call our your servicing dealer at the phone number shown at the top of the page after you have logged in.
  • Your servicing dealer will contact you with all the information needed to properly process you return.
  • After your servicing dealer has received the product back, the returned product will be inspected the condition and promptly issue the appropriate credit in the same manner as the original items was billed.